Welcome Desk

Our Welcome Desk is designed to ensure that your journey through the airport is easy and seamless, visit us for all your airport enquiries as well as some local knowledge expertise.

We are located on the ground floor at the base of the escalators, near our baggage collection point.

Our friendly team are on hand between 8.00am to 6.00pm every weekday, to assist you with all your airport enquiries.

The Welcome Desk also serves as a contact point for lost property which has been left within the airport grounds, (noting for items lost on an aircraft you will need to contact your airline directly).

Found items can be collected from our Welcome Desk within their opening hours. For more information about Lost Property, please visit Lost Property.

If you are needing a little extra support navigating the airport, you can request a hidden disability lanyard at Hidden Disabilities. Once booked, these can also be collected from our Welcome Desk within opening hours.

Upon request, masks can also be provided to passengers at the Welcome Desk.

Marhaba Meet & Greet Service

Whether you’re arriving, departing, or transiting in Adelaide, enjoy a quick and seamless experience with Marhaba’s Meet & Greet Services. Marhaba’s services are designed to meet the different needs of travellers to ensure a stress-free, hassle-free experience.

Catering to tourists, families, corporate customers and VIP customers alike, our Meet & Greet Services can include:

  • Welcome by our agent on arrival
  • Limited assistance with baggage as may be required

To make a booking directly through Marhaba, please click here.

For Airport Meet & Greet and Lounge Services in Dubai, UAE, please click here.

*Bookings made through the Marhaba website, will be actioned by respective ports.

Our Volunteer Ambassadors

Keep an eye out for our friendly team of Airport Ambassador volunteers. Delivering exceptional customer service, our team of Ambassadors are here to answer all of your questions and help to navigate you through the airport. You will easily identify them by their welcoming smile and corporate uniform.

Being an Airport Ambassador is an incredibly rewarding experience. Whilst we currently have a full complement of ambassadors, we are always happy to register your interest. Please contact us at [email protected]

Customer Service

We are here to help with your enquiries. For general enquires please call us on 08 8308 9211 Monday to Friday between the hours of 9am to 5pm or email us at [email protected]

For enquiries relating to your flight, please contact your relevant airline. Visit Airline Contacts for more.

For enquiries relating to an online car park booking, please email [email protected]