An airport can be a busy and stressful place, especially if you are unsure what to expect on the day. It is even more stressful when you or your travel companion has a disability that is not immediately obvious to airport staff – a hidden disability. Hidden Disabilities can include autism, anxiety, dementia, mental health conditions, visual impairments, deaf or hard of hearing.

We want to ensure that everyone’s journey through Adelaide Airport is as seamless as possible, so we have implemented a program providing a way for you to pre-plan your journey or let our staff know you may need support.

Travel Tip: If you haven’t already done so, be sure to contact your airline and make them aware of any special assistance requirements that you may have. If wheelchair assistance is required, your airline is best placed to help you.

Request a Sunflower Lanyard

Terminal Sensory Maps

Airports are often crowded and noisy places. We have developed Terminal Sensory Maps that identify low, medium and high sensory areas. This can help you navigate your way through the terminal and can prepare you for crowded areas, additional noise, smells and lights. It identifies areas where you can stop and be in a quieter area if required.

Sensory Map – Ground Level and Level 2
Sensory Map – Ground Level
Sensory Map – Level 2
Sensory Map – Level 1

Elmo, Our Airport Facility Dog

Here at Adelaide Airport we understand that travel can sometimes be overwhelming, which is why we’ve introduced Elmo, our beloved airport facility dog to provide comfort and assistance to our customers.

Elmo is more than just a furry friend; he’s an internationally accredited Facility Dog ready to guide you through the airport experience.

You can find Elmo at the airport on Monday through Friday from 9 am to 5 pm with the exception of Wednesdays. Please note that Elmo also takes weekends and public holidays off to embark on his own adventures like going to the beach and the dog park.

If you find yourself in need of some extra support, Elmo is here to assist you through every step of your journey. From navigating security screening to finding your boarding gate, Elmo will be by your side ensuring a stress-free experience. Spend some quality time with Elmo before you board your flight as he’s available for up to 45 minutes to provide support and comfort.

This service is complimentary, and Elmo is here to make your travel experience smoother and more enjoyable.

Book assistance from Elmo