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Privacy Policy

Privacy Policy

Adelaide Airport Privacy Policy

Adelaide Airport Limited ABN 78 075 176 653 and its related companies (AAL, we, us or our) are committed to protecting the privacy of your personal information.

Personal information is information or an opinion about you as an identified (or reasonably identifiable) individual.

Sensitive information is a sub-set of personal information that includes information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record, health information and biometric information.

AAL is required to comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

This policy is intended to provide a general overview of our policies for the handling of your personal information. Other policies may apply instead of, or in addition to, this Privacy Policy in certain circumstances.

By using our website https://adelaideairport.com.au/www.adelaideairport.com.au, using our facilities or services, and/or providing your personal information to us you consent to us handling your personal information in accordance with this Privacy Policy.

What Personal Information Is Collected and Held?

The kinds of personal information we collect and hold about you, and our use of that information, depends on our dealings with you. Generally, this personal information may include your name, address, telephone number, email address, details of the products or services you have enquired about and your payment and delivery details.

We may also collect additional information from you, for example:

  • If you attend the AAL terminal or AAL premises, we may collect surveillance footage of your image via Closed Circuit Television Surveillance (CCTV).
  • If you are travelling, we may collect your passport details, including your passport number, place of birth, country of citizenship and gender, and flight details.
  • If you use our valet, online booking or other parking services, we may collect your driver’s licence details, licence plate registration number, credit card and flight details.
  • In limited circumstances we may collect sensitive information about you, including health-related information, special assistance requirements, emergency contact information, and background or security checks.
  • If you or an entity you are associated with enquire about leasing retail premises at the terminal, we may collect personal information for tenancy assessment purposes.
  • If you or an entity you are associated with provide services to AAL or its tenants, we may collect personal information for engagement, induction and workplace health and safety training purposes.
  • If you register your interest using the AAL website for communications and media alerts.
  • If you use our online platforms, we may collect information about your use of those platforms, including location, pages visited, MAC addresses, IP addresses, operating system and browser details.
  • If you apply for a position with AAL, we may collect information relating to recruitment processes, including resumes, qualifications, skills, work history, residency status and relevant health information.
  • If you visit the AAL premises, use our parking facilities or Wi-Fi services, we may collect information about your use of products and services, travel plans, behaviour and movement on airport premises.
  • Information required to comply with applicable legislation and regulatory obligations.

Remaining Anonymous or Using a Pseudonym

You have the right to remain anonymous or adopt a pseudonym when dealing with us. However, if some or all of the required personal information is not collected, we may not be able to provide goods, services or information to you, or provide them to the same standard.

How Is Personal Information Collected and Held?

We generally collect your personal information directly from you unless it is impracticable or unreasonable to do so. This may include information provided through forms, email, telephone, online interactions, in person and through CCTV.

We may also collect personal information about you from third parties or other sources, including public records, law enforcement agencies, government agencies, contractors, tenants and licensees.

If we are unable to collect the personal information we require, we may not be able to provide the products or services you seek.

Collection of Information About Third Parties

If you provide us with personal information about a third party, you represent that you have that person's consent for us to collect and handle their personal information in accordance with this Privacy Policy.

Purposes for Which Personal Information Is Collected, Held, Used and Disclosed

We use and disclose your personal information for the purpose for which it was collected, for related purposes you would reasonably expect, with your consent, and as otherwise permitted or required by law.

Generally, we collect personal information to:

  • Respond to enquiries.
  • Provide products and services.
  • Obtain customer feedback.
  • Conduct direct marketing and promotional activities.
  • Support business operations.
  • Maintain business records.
  • Meet legal and insurance obligations.
  • Undertake analytics, research and planning.
  • Investigate incidents occurring on airport premises.
  • Manage and defend legal claims.
  • Conduct targeted online advertising and audience matching.

Financial details gathered during online purchases are used for payment authorisation and, where relevant, to facilitate entry and exit from airport car parks.

We use information collected through CCTV, number plate recognition technology and other monitoring tools for security, operational, management and parking-related purposes.

Information collected from surveillance systems may be shared with relevant government agencies responsible for airport or national security matters.

For more information, refer to our Surveillance Policy.

You may opt out of marketing and promotional communications at any time by contacting our Privacy Officer.

We may disclose personal information within the AAL corporate group, to service providers, contractors and agents who perform services on our behalf, and to a purchaser in the event of a sale or transfer of business assets.

Sensitive Information

We will only collect sensitive information with your consent or where otherwise permitted or required by law.

We will use and disclose sensitive information only for the purpose for which it was collected, a directly related purpose you would reasonably expect, another purpose with your consent, or as otherwise permitted or required by law.

Storage and Security of Your Personal Information

We may hold your personal information electronically or in hard copy and may retain it within system backup records.

We take reasonable steps to protect personal information from unauthorised access, modification, disclosure, misuse, interference and loss using a combination of technical and organisational security measures.

We will generally destroy or permanently de-identify personal information once it is no longer required, subject to legal, insurance, governance, fraud prevention and dispute resolution requirements.

The transfer of information over the internet is inherently insecure and we cannot guarantee the security of information transmitted through our website.

AAL Website and Cookies

Our website uses cookies.

We may automatically collect information stored in server logs, including cookies that identify your browser or account.

Cookies are used for operational purposes, including abandoned cart emails and access to our online parking booking service.

We also use cookies for statistical purposes and to improve website usability.

You may configure your browser to block cookies, however some website functions may not operate correctly if cookies are disabled.

We may collect clickstream data including visit dates and times, pages accessed, IP addresses, browser types, operating systems and referral websites for statistical analysis, website improvement and marketing activities.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and this Privacy Policy does not apply to them.

Overseas Disclosure of Your Personal Information

Some of our third-party service providers use data storage services outside Australia, including:

  • Japan
  • Ireland
  • European Union
  • United States

Access and Correction of Your Personal Information

You may request correction of personal information that is inaccurate, incomplete, irrelevant, misleading or out of date.

If we refuse a correction request, you may provide a statement outlining the requested changes and we will attach it to your record.

You may request access to the personal information we hold about you, subject to legal limitations.

You may also request information about the source of personal information collected from third parties.

Making a Complaint

You may lodge a complaint about our handling of your personal information by contacting our Privacy Officer.

We will acknowledge receipt of your complaint, advise the expected investigation timeframe and aim to respond within 14 days.

Changes to Our Privacy Policy

We may amend, modify or replace this Privacy Policy at any time. You should review the policy whenever you use our website, facilities or services.

Contact Us

If you would like more information about how we manage your personal information, or if you have a privacy-related complaint, please contact:

Privacy Officer
Adelaide Airport Limited
1 James Schofield Drive
Adelaide Airport SA 5950
Australia

Telephone: +61 8 8308 9211
Fax: +61 8 8308 9311
Email: airport@aal.com.auairport@aal.com.au

Office of the Australian Information Commissioner

More information about your rights and our obligations in connection with your personal information is available from the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.