Accessible Airport
Everything you need to know about navigating Adelaide Airport with confidence.
At Adelaide Airport, we want every traveller to feel comfortable and supported. Whether you're travelling with a disability, have young children, or simply need a quiet moment, we’ve designed our facilities with you in mind. We have lifts, ramps, accessible toilets, hearing loops and quiet spaces to help you move around and feel comfortable.
Here is a complete guide to our facilities and support services for travellers with accessibility and inclusive needs.
We're here to help you
Our friendly Customer Service Officers are available at the Pick Up Drop Off area daily from 04:30 to 23:30. They’re here to assist with:
- Wheelchair support
- Luggage handling
- Wayfinding guidance
- Any other help you might need
We're here to make your journey seamless - just ask!
For any further information please contact our Team on 8308 9380
We’re here to welcome you
Our Welcome Desk is located on the ground floor, near the baggage collection area at the base of the escalators. The opening hours are:
- Monday to Friday: 7:30 AM – 9:30 PM
- Weekends: 7:30 AM – 5:30 PM
The Welcome Desk is your go-to spot for friendly support and local information. Our friendly staff can help with a range of services, including general airport enquiries, Sunflower lanyards for hidden disabilities, transport information, lost property (for items lost in the terminal) and more.
Accessible Check-in
Helpful information so you’re ready to fly stress-free.
What to expect at security screening
A quick guide for travellers with access needs, mobility aids, medical devices or assistance animals.
Security screening
Everyone going through to the main airport terminal must go through security screening. If you have a disability, medical condition or access needs, such as mobility aids, implants or an assistance animal, let the security screening officers know. They may provide alternative screening methods to ensure you are screened comfortably and respectfully.
If you use a wheelchair, walker or mobility scooter:
- You will be screened using a hand-held metal detector or a manual pat-down.
- Your mobility aid will be visually and physically inspected, but you do not need to leave it.
- You may request screening in a private room at any time.
Find out more about travelling with medical devices, equipment and medications
Once you’ve cleared security
Volunteer ambassadors
You’ll spot our Volunteer Ambassadors in their distinctive dark red uniforms (or occasionally a pink Customer Care visibility vest), they are ready to lend a hand with directions, answer questions, or simply offer a friendly face if you're feeling unsure. They’re stationed throughout the terminal and can help with anything from wayfinding to local attraction info.
Accessible bathrooms
Accessible toilets are available throughout the terminal and are designed to accommodate travellers using wheelchairs or mobility aids. These bathrooms are spacious and equipped with safety features to ensure comfort and independence.
Changing Places facilities
Adelaide Airport proudly offers Changing Places bathrooms, specialised spaces for people with high support needs who require more than a standard accessible toilet. These facilities include a height-adjustable adult changing bench, a ceiling hoist system and space for up to two carers.
You'll find Change place bathrooms in the following locations:
- Level 2, near Gate 16 (in the retail concourse, near McDonald's)
- Level 2, near Gate 18 (international departures)
- Level 1, near Duty Free (international arrivals)
Access requires a Master Locksmiths Access Key (MLAK), which you can learn more about on the NDS website.
View Map of Changing Places locations
Quiet rooms (also known as Prayer rooms)
For travellers seeking a quiet space to pray, reflect or unwind, we offer dedicated quiet rooms. These are open to all travellers and located on:
- Level 2, near the southern retail concourse (close to Rip Curl)
- Level 1, in the international departures area
Safety during emergencies
In the unlikely event of an emergency, Adelaide Airport has clear safety procedures in place to protect all travellers. If you have accessibility needs and require extra support during an emergency, our Customer Service Officers or Volunteer Ambassadors are trained to assist.
Extra support services
Hidden Disabilities program
Discover all the ways we can support and help with hidden disabilities.
Easy English Guide
A book about some of the things we do to help people with disabilities. We can help you.
Facility dog, Elmo
Our friendly Labrador offers comfort and calm to make your journey easier
Sensory maps
Plan ahead with visual guides showing busy and quiet areas throughout the terminal.
Try Before You Fly
Experience a practice run at the airport so you feel confident on travel day.
Where to find help
There are friendly people all over Adelaide Airport ready to lend a hand, answer questions, or help you get to where you need to be.
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