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Parafield Airport

Accessibility support and services at Adelaide Airport

A friendly member of the Adelaide Airport customer care team

Making travel inclusive and easy for everyone

Adelaide Airport is dedicated to providing an experience that's accessible, seamless and welcoming for everyone. Our facilities and services are designed to ensure ease of use and a smooth journey for all.

Adelaide Airport staff member outside the airport with a person in a wheelchair

Planning your trip

Helping you plan ahead - from booking assistance to travelling with medical equipment, assistance animals, and accessible transport.

Adelaide Airport staff member assisting a young girl with a sunflower lanyard

Accessible airport

Here’s the complete guide to our facilities and support services for travellers with accessibility needs.

Person pulling their luggage past a car parked in a accessible parking spot

Accessible Parking

Find conveniently located parking in Adelaide Airport with 26 designated disability parking bays.

Staff on a flight assisting in boarding

Boarding your flight

Helping you board with comfort and confidence, when you need time to get settled, or extra assistance.

A person with a sunflower lanyard heading down escalators at Adelaide Airport

Disembarking

Touching down in Adelaide? We’ll help you get from the plane to your pick-up point with confidence.

An Adelaide airport employee chatting to a passenger who is wearing a hidden disabilities lanyard

Hidden Disabilities

Our Hidden Disabilities Program provides discreet, tailored support and a range of services so you can travel with confidence and ease.

A Virgin airlines staff member assisting a person through the airport

Try Before You Fly

This unique program enables travellers to experience a test-run at the airport, helping you feel comfortable and confident before taking a real flight.

Sensory Room

Sensory Room

The Sensory Room at Adelaide Airport offers a quiet, calming space for travellers needing a break from crowds, noise, or sensory overload
A snapshot of a sensory map from Adelaide Airport showing crowded areas and those with high sound

Sensory Maps

Our sensory maps highlight busy and quiet areas of the terminal, helping you prepare for sights, sounds, and spaces before you arrive.

Adelaide Airport Staff talking to man while he is reading a guide

Easy English guide

A book about some of the things we do to help people with disabilities. We can help you.

Image of someone walking up to the Help Desk at Adelaide Airport

Where to find help

There are friendly people all over Adelaide Airport ready to lend a hand, answer questions, or help you get to where you need to be.

Photo of Plane tail wings parked at Adelaide Airport

Airline contacts

Use our Airline directory for Customer Service contact information and helpful links for check-in and baggage information specific to your airline.